A family were struggling to find the right poem or verse to describe their loved one for their order of service. Margaret Donnelly who is a funeral arranger in out Strathaven branch took it upon herself to put pen to paper and write her own. Margaret put together a lovely poem which the family felt really captured the essence of their loved one. The personal touch Margaret brought to the arrangement is an amazing example of ensuring the family got exactly what they required. Well done Margaret you made a huge difference to the family.